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Your Rights and Our Legal Commitments

At smsattamatka, we keep our legal framework straightforward so you know exactly what governs your account, your data, and your access to the platform where local law permits.

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smsattamatka Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Our Legal and Policy Team

If you have a question about our terms, want to request access to your data, or need to flag a policy concern, our support team handles legal and compliance queries through three…

Email Policy Queries Send your written legal or data-related request to our dedicated policy email address. We acknowledge receipt within 24 hours and provide a substantive response within 72 hours on working days.
Live Chat — Policy Channel Our live chat team can escalate account-specific policy questions directly to the compliance desk during operational hours. Use the chat widget and select the Legal or Policy option from the menu.
Written Request by Post For formal data-access or account-closure requests, you may submit a written letter to our registered correspondence address. Include your registered account email and a copy of your identity document.
HOW WE HANDLE POLICY

Data, Cookies, Security and Account Retention

We take the handling of your personal and financial data seriously. This section explains the six core practices we follow so you always know what happens to your information and how to…

Data Collection Scope

We collect only the data needed to operate your account: your name, contact details, and payment method identifiers such as your UPI ID or Paytm-linked number. We do not collect data beyond what is operationally required.

Cookie Usage

We use session cookies to keep your account logged in and analytical cookies to understand how you navigate the lobby. You can adjust cookie preferences through the settings panel at any time without losing your account access.

Account Security Practices

Your account is protected by password hashing and two-step verification where enabled. We monitor login patterns and will notify you by email if an access attempt appears inconsistent with your usual device or location.

Data Retention Period

We retain account and transaction records for as long as required by applicable Indian financial and tax regulations. Once the mandatory period expires, records are deleted from our systems in line with our data-lifecycle policy.

Who to Contact for Data Changes

To request correction, export, or deletion of your personal data, contact our policy team via email with your registered account details. We process confirmed data-change requests within seven working days.

Requesting Account Closure

You may request permanent account closure at any time through our support channels. We will confirm closure, clear your balance to your PhonePe or UPI wallet, and remove your personal data as per our retention schedule.

Your Legal and Policy Questions

We get a range of questions about how our terms work, what data we hold, and how access is determined. The answers below address the most common policy queries we receive from users in India.

Access depends entirely on the laws of your local state or region in India. We make the platform available where local law permits, and it is your responsibility to confirm that participation is allowed under the rules that apply to you.

We collect your name, email address, mobile number, and the payment identifiers you register, such as your UPI ID or Paytm-linked mobile. We do not collect data that is not necessary for running your account or processing your transactions.

Email our policy team from your registered address with a data-access request. We will compile and send a summary of the personal and transaction data we hold on your account within seven working days of verifying your identity.

Yes. Once your account is closed and the mandatory retention period under Indian financial regulations has passed, we will delete your personal data from our active systems. Submit a deletion request through our email channel to begin the process.

Session cookies keep you logged in while you navigate the lobby. Analytical cookies help us understand which sections are used most so we can improve them. You can disable non-essential cookies in your browser settings; session cookies are needed to stay logged in.

Before account closure is finalised, we return any remaining account balance to the Paytm or PhonePe wallet you last used for withdrawal. We confirm the transfer before we proceed with permanently closing the account record.

We review our terms periodically and update them when regulations or platform practices change. We notify you by email at your registered address before significant changes take effect, giving you time to review the updated policy before it applies to your account.

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